"AWFUL CUSTOMER SERVICE. ZERO STARS. Don't expect to receive what you actually ordered, and don't count on them to make it right. I never got the full quart of ice cream I wanted; instead, I received four disappointing scoops in a quart-sized container. After a frustrating back-and-forth with a snarky employee who wouldn’t let me speak to a manager and put me on hold for 10 minutes, I was only given a refund. I reached out to their third-party customer service, and they offered me a link for three free cookies as an apology. However, the catch is that I need to place a minimum online order of $6, plus taxes, delivery charges, and tips, which adds up to another $10 just to claim my free cookies. What they don't seem to get is that I WILL NEVER ORDER FROM INSOMNIA AGAIN. I've heard that Campus Cookies is much better, so I’ll be trying them instead."