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Insomnia Cookies

Insomnia Cookies

935 N Virginia St, 89503, Reno, United States

American • Cookies • Desserts • North American


"Typically, I truly enjoy insomnia cookies. My boyfriend and I do date night almost every Saturday and usually finish the night at this establishment. HOWEVER, that will change after this evening. When looking at the menu while waiting in line I wasexcited to try their salted carmel cookie. This excitement was quickly squashed by the child that was at the cash registertaking my order. I have a SEVERE allergy to certain nuts. The salted carmel cookie said that it contains tree nuts. Some placeswill add this for ingredients like coconut, of which I am not allergic to. I ask the person what tree nuts are in this cookie .She graciously goes to the back to check the ingredients for me. A child quickly emerges out of the depths of the back room witha hickey the size of her fist on her neck to say it just says it contains tree nuts . I proceed to ask her if I can see theingredients list to check and see if any of my allergens are on the list. She quickly asks me well how severe is your allergy .I proceed to tell her it is severe and if I could still see the ingredients list. She continues to fight me about the ways inwhich they contain nuts. I finally give up and succumb to ordering a ever-so-basic chocolate chunk cookie. I am a huge fan ofthe quality of insomnia cookies, however, please train your employees better on how to treat people with allergies and act withthe basic level of professionalism expected in a workplace. Sincerely, a woman who loves cookies."