"My family and I went to this location for various ice cream items; it had been a really long time since we?d been here. Upon entering, the shop looked dated and dirty but there was a long line and assumed we were going to get exceptional service.Baskin-Robbins has a great product with its ice cream, so nothing can really go wrong there. We ordered a couple of ice creamscoops and two large milkshakes. This is our standard order and expected standard product/serving size. The picture attached iswhat we got for the shakes. It was missing about 2 inches of shake from each cup. We have purchased milkshakes before, atdifferent locations, and had never had the shakes served like this. When we asked the girl attending us, if this was how theyserved their shakes, she said ?I followed the measurements and it?s really busy.? I was taken aback because I had never heardthis kind of response. Usually, employees apologize and try to rectify the problem and not take a defensive stance with acustomer, especially when the product is so expensive. Since there was a long line, I did not want to make a scene and paid formy items, although it was obvious I was not too happy about it. If you want a milkshake at this Baskin-Robbins, expect this kindof product. Will not be going here again."
