"I usually don't complain in restaurants, but this place made the exception list. 1. The wine was advertised on its website menu that you use the QR code on the table to access as 2019 vintage for $64. The physical menu on the table that we noticed after we saw the online menu, said 2019 bottle for $72. When we asked what price was right, the waitress said the cheaper price was wrong and the higher price was correct. It's a bad start. If you are advertising 2 prices, you should honor the cheaper price due to the inability of the restaurant. We ordered the bottle anyway and when it came out, the waitress did not present the bottle that is normally okay, but the vintage was the 2021. The vintage is very important in a wine bar and in dealing with winemakers. The film was also not cut under the bottle ring and glued. Not a big deal, but again when it comes to wine people, after the right process of pouring a $72 bottle is important. Apparently, the waitress was not well trained. 2. We ordered food and the food was terrible, best decent. We ordered a flatbread and the floor was burned black, so burned everything you could taste. You took our bill, so whatever. We ordered a Cesar salad and it was extremely fishy. I understand that anchovies are used in dressage, but the whole salad tasting like fish and salad. That shouldn't happen. 3. When we talked to the manager about our concerns, she dismissed our problems with the price, the vintage and the casting process and said she could not help us. When we mentioned that the price on the website was advertised differently, she said that she would review it and adjust the price. She was mentioned that she was hesitating to help us because the bottles were already so low. I was in the service industry and the approach and hesitation to solve the problem was very disturbing and instead of diffusing the situation that it only annoyed us that they did not want to address their price question, false advertising bottle and untrained personnel problems. OVERALL... we had high expectations as it is a wine bar and has a 4 start rating, but I would not go back and with the amount of wine bars, cocktail bars and fantastic restaurants nearby, I would recommend everyone to check another place. This place missed the brand with food, customer service and product knowledge."
Poached Pear
