"I placed an online order, and the system showed that it was ready for pickup. However, when I arrived, they hadn't even started preparing my food, and I ended up waiting for 30 minutes. I don't see the point of ordering online if I'm going to wait that long. To make matters worse, one of the staff members was quite rude, even telling another customer to "shut up." On a brighter note, the manager was very friendly, but she really needs to get the kitchen running more efficiently."
