"I regret to say that my experience with Antonio's Pizza has been consistently disappointing, both in terms of their food quality their abysmal customer service. After a previous order mishap where my pizza was delivered wrong and cold, I decided to give them another chance when the manager promised me a free pizza for the inconvenience. When I called the place to order tonight 7/8/23, I explained the situation and hoped to redeem the promised free pizza. To my dismay, there was no record of the incident in their system, despite the manager assuring me that my information and the issue were noted. This lack of organization and failure to honor their word was extremely frustrating. To make matters worse, the manager I spoke to this time was not only unhelpful but also downright rude. Instead of acknowledging their mistake and attempting to rectify the situation, they dismissed my complaint and refused to provide a pizza. The customer service I received was shockingly poor and left a sour taste in my mouth.Considering my consistent negative experiences with both their food quality customer service, I cannot, in good conscience, recommend Antonio's Pizza to anyone will be doing my very best to promote them in the worst way possible. I am a disgruntled customer and will take my time in advertising the poor service I received from you. From this day forward, I will be blasting your establishment online and in person. Consider this free advertising. You can say I have nothing better do but for the next 30 days, but I will take 15 minutes a day with free negative advertising for Antonio's Pizza in Port Chester, NY. All you had to do was honor your word. Now look a Google review for something that could have been fixed in 1 hour with 1 pizza. Such a shame guys. More to come. Feel free to reach out to me."
