"I would give this place minus stars if I could! About a month ago my mom went thru the drive thru at Jack n the Box in Ada and part of the menu sign fell off and hit her car causing about $1,500.00 worth of damage to her car. On a side note, when she went inside to talk to the manager, (the inside was closed due to covid) her shoes were sticking to the floor it was so nasty inside. Anyways, for several weeks my parents called and called Jack in the Box and Jack in the Box refused to even talk to my parents about the situation. And when they finally did, they said they were a franchise and that corporate was responsible for the damage; however, corporate said that it was the franchise 's responsibility to take care of the damage. Neither corporate nor the franchise would help. They even wanted my mom to call her insurance company to have them deal with the damage. So now my mom either has to pay out of pocket, or turn it in theinsurance company and that might raise her insurance. Jack in the Box refuses to take any responsibility for their menu sign falling and damaging my mom 's car. Just FYI. You were warned.4/15/22- IN REPLY TO YOUR RESPONSE: On 3/16/22 your menu sign fell on my mom 's car and the manager on duty, Holly, came out and took pics. My mom also has pics. On 3/16/22, and 3/18/22 my mom talked the DM, Tyrone Moore. On 3/21/22, 3/24/22, 3/28/22 and 3/30/22 my parents left messages for DM.On 3/21/22 my parents filled out your form on the website that your mentioned in your response.On 3/31/22 My mom finally reached the complaint line and spoke with Janet.On 4/11/22 my mom called again and spoke with Marian.Still no resolution after 30 days.The complaint is filed under my dad 's name Wayne Pierce"
