"Please read this! I’ve been coming to Bagels Plus for a while and while the kitchen staff is friendly, the cashiers seem inexperienced. Keep in mind that each condiment costs an extra $0.50, so toppings like lettuce and tomatoes add up quickly — $1.00 just for those two, not including the sandwich itself. If you charge for condiments, please make sure you actually add them to the sandwich, especially since many customers, like me, don’t live in Queens and only stop by occasionally. Always double-check your order to ensure everything is included.
One time, I told the cashier with glasses that I was charged for condiments on a previous sandwich that I never received. I asked if they could give me a discount on my next sandwich instead of charging me for something minor like lettuce or tomato. The cashier responded that because it was from a different day, it wasn’t their problem and I should have called that day. But I paid in cash for that sandwich—how would calling help now, especially since I’m back in the city at work? They charged me for something I didn’t get, yet when I complained, I was basically told it’s not their issue and that I don’t have to come back. Rather than adjusting my new order or acknowledging the mistake, they stood their ground and told me I could just go somewhere else. Well, got it."
