Phone: +15187014501,+15183727270
Address: 1720 Union St, 12309, Schenectady, US, United States
City: Schenectady
Menu Dishes: 35
Reviews: 906
Website: https://www.homestylepizza.com/
"Horrible customer service. Subpar Food I Ordered Family size Chicken Luis for delivery waited over an hour for our dinner to arrive with NO CHICKEN just penne and tomatoes. I honestly found it hilarious until called so I have my order corrected and was placed on hold over three times by an extremely rude young lady who couldn’t find my order because for some reason they decided to put the order under my husband's name/Number being lazy. She than told me that I can have it made over but forget its a Family size meal and puts me on hold again to talk to the manager. When the lady back on to than AGAIN ask me for my phone number to just get attitude with me and tell me to just use my husband‘s phone number because the number were the similar her to comprehend. After being placed on hold four times and dealing with an extremely rude cashier, I’m told that I could have the food remade, but it would take an hour at this point. During the entire encounter I was extremely nice and friendly and I offered to pick up the food if it would make it easier also so they could see the mistake. Nope I was told to wait 45 for delivery or have a credit for my next order. So at this point not only have I been waiting over and hour for food, treated like a liar, poorly spoken too and this is the 3rd order I’ve had incorrectly made. I requested a refund and was told “we cant do that its credit and thats it” I explained that not only have I waited hour this is a repeated problem so I wont be eating from here again. I was given the same response. I literally had to get up and go to the restaurant to have my money refunded. Smh the young lady who gave me my refund had a nasty attitude. The unfortunate part is you’d think after I offered to come in and pick up the food this would’ve been resolved and I immediately offered that before the back and forth about the phone number. The worst customer service I’ve encountered in years from the consistent mistakes, Changes to menu daily, Horrible customer service for food that is substandard also trying to force customers to credit mistakes to their next order is simply unacceptable. The food isn’t worth the price and the Customer Service is Horrible. And for those wondering why I kept ordering I mainly ordered sandwich or salads so unless a huge mistake is made It no biggie to me."
All prices are estimates on menu.