"Terrible experience. My wife and I are regular long-time customers of Fratello 's. Except for the consistent slow kitchen, we generally enjoy both dining at the bar and ordering delivery. The experience tonight was terrible. These were the issues: 1. There were five bar stools with four occupied. I stood for thirty minutes. I later learned that two of the bar stools were occupied by the bartenders ' roommate and her companion. They were not eating dinner. Instead, they had a laptop open playing Fantasy Football. One, there is room for more than five bar stools and second, why did the bartender allow a paying customer to stand for thirty minutes when she could have asked her roommate to move to a table? 2. We noticed the other two guests at the bar were drinking beer from Styrofoam cups. They told me the beer glasses were dirty, so the bartender served their beer in cups. 3. The television has been removed from behind the bar, so the entire bar area is dark. Really dark! 4. The bartender seemed a bit clueless and lacking the knowledge of basic customer service. At one point, she asked how we were doing and I responded, Just OK. She did not inquire about why or how things could be improved. 5. The bartender seemed more interested in Fantasy Football than her customers. She consistently asked her roommate about Fantasy Football. 6. As usual, the kitchen was stupid slow. Not enough staff for the volume of orders. I blame the owner for these problems. The bartender seems to have been a poor hiring decision. Not having adequate bar stools is an easy fix. Additional kitchen staff is sorely needed. Most importantly, where was the owner tonight? No one seemed be managing the place. It was a laughable joke. Fratello 's lost a great customer tonight.,"
Vongole
