Phone: +13103714086
Address: 18120 Hawthorne Blvd Torrance, CA 90504-3625, United States
City: Torrance
Menu Dishes: 35
Reviews: 16
Website: http://www.cocosbakery.com
"I usually come here all the time for breakfast. I’m not sure when this changed, but I was unable to put that I want my eggs scrambled soft and my pancakes made light. So I called the store 2 minutes after I placed my order and requested if they could do this. An employee answered and was like your food is already bagged. He didn’t seem knowledgeable, but it’s okay because someone probably didn’t train him well enough. So he’s like I can get you to the manager. The manager is then like, “Your food is already bagged.” I’m like how is my food already made and bagged within 2 minutes!? I placed the order on the app and it said it would be ready in 20 minutes. His response was, “The food is already bagged because we’re not busy.” It takes me about 8-10 minutes to arrive to this location from where I’m usually coming from. He REFUSED to make a hot meal with my requests. So, my food was cold when I received it. I just took what I paid for and left.I’ve always wondered why my food was Luke warm when I received it, but never wanted to make a big fuss. I appreciate the people who show up to work every day, but if this is who is in charge, they’re failing the customer service aspect of running this establishment."
All prices are estimates on menu.
Torrance is a coastal city in California known for its diverse cuisine, including fresh seafood, sushi, and Korean barbecue, reflecting its multicultural community.