"I requested ice cream after my meal, but the waiter never checked on us. When I managed to catch his attention by waving my hand, he simply pointed in the air and gestured towards some invisible person across the room — I had no idea what that was supposed to mean. We continued to wait, only to see him get into his car and leave! He never came back to our table to check on us or communicate anything.
Eventually, I flagged down another staff member, who was his replacement, and told him I was still waiting for my ice cream. It took over 20 minutes to arrive. He was nice and apologized, but it wasn't his fault that we had a poor experience. After finishing the ice cream, we were still left with dirty dishes, and no one came to check on us.
We reported our experience to the cashier, and absolutely no tip was given. It was the worst service I’ve encountered in years, leaving me disappointed and embarrassed since I had recommended this place to my cousin just the week before. The waiter clearly doesn’t understand customer service or how to be attentive to customers' needs. I probably won’t return, which is unfortunate because I truly enjoyed the food. But I can’t justify sitting there for two hours for just two tacos, rice, and fried ice cream, then waiting over half an hour for the ice cream to arrive. Unbelievable."