Phone: +16023531484
Address: 5009 W McDowell Rd, 85035, Phoenix, United States
City: Phoenix
Menu Dishes: 35
Reviews: 4005
Website: https://restaurants.elpolloloco.com/az/phoenix/5009-w-mcdowell-rd?utm_source=gmb&utm_medium=yext
"They were rude and made our meals with hardly any chicken. My chicken bowl was not even full. I'm still hungry) When asked for more chicken, they said that is 4oz and would have to charge. The chicken they gave was scraps at the bottom but when they made other people's food they had the right amount and size pieces of chicken. They also laughed at my husband when he asked to remake his food because it wasn't right. My husband asked other customers if there was any chicken in his burrito, they said no. The chicken nachos had barely any chicken. The manager remade that and showed me 4oz of chicken and I told the manger that was not 4oz of chicken. That was still scrapps at the bottom of the pan. They also were charging for cilantro dressing. The place is dirty on top of that. The service was horrible and they seemed to be racists since they made our meals with hardly any chicken and made other peoples meals right with the right amount of chicken. I wouldn't even give them 1 star. NEGATIVE 5 STARS YES!!! WHAT HAPPENED TO THE $5 MENU?? PAID FULL PRICE FOR THIS BAD FOOD."
Full menu - 35 options
All prices are estimates on menu.
Individual Chicken Meals
Family Chicken Meals
Bowls
Double Chicken Bowl
A hearty bowl with double portions of seasoned grilled chicken over cilantro-lime rice, topped with fresh toppings and zesty sauce.
Salads
Coleslaw
Crunchy cabbage and crisp carrots mixed with creamy dressing for a refreshing side dish.
Main Dishes, Sides & Extras
Family Dinners
Burritos
Egg Dishes
Omelette
A fluffy omelette filled with your choice of cheese, veggies, or ham, served with a side of golden-brown toast or fresh salad.
Dessert
Finger Food
Chicken Nachos
Crispy tortilla chips topped with grilled chicken, melted cheese, jalapeños, and pico de gallo.
Quesadillas
Pasta
Macaroni Cheese
Creamy macaroni pasta smothered in a rich, cheesy sauce; comforting and delicious, a classic favorite for cheese lovers.
Side Orders
Chips Guacamole
Crispy tortilla chips served with a creamy avocado guacamole dip.
Burger
Sandwiches
Tostada Salads
Grill & Steakhouse Specialties
Epic Burritos
Златимир
Always a great service and friendly staff I will come back next time
Address
Reviews
J
The staff here is just amazing. Really good atmosphere and everyone here helping. Good food also. Very recommended !
Maura
They took great care of us at the drive-thru and double-checked our order. Overall, it was a fantastic experience at El Pollo!
Russell
I had a lovely time at this restaurant. The woman who waited on me, whom I believe was the manager, was extremely friendly, and the food was fantastic! View menu
Norma
Sign said new shrimp tacos. I ordered 3. All were 4 dollars and change for a small taco with only 3 tiny pieces of shrimp in eachs with over load of cabbage. Very bland with no taste. Id put 0 starts but thats not possible. Never going back again. Not worth any amount of money.
Jinx
There were numerous homeless individuals present both inside and outside the restaurant. The service and demeanor of the staff were quite disappointing. The food was nothing special, and despite spending $130, I was still charged for items that should have been included with my order.
Vitória
I always go to the restaurant on 51st and McDowell. Something about there seasoning on there chicken. The rice and beans for my sides, flour tortillas because I just love flour tortillas. They are not picky when you ask for specific salsa. Most likely will now head that way for a meal ?????????? View menu
Piper
We live right next to this place in the hotel. We read the reviews and thought we would save our money. Then we're hungry. So we thought we'd try. I have the 4 pieces of chicken. Potatoes and gravy and beans. It came with 4 tortillas. It was great. My husband has the street tacos. They were also delicious. Everything was hot. We were pleasantly surprised and now we are filled.
Salvador
Horrible take out service every time have order they don't put tortillas if is not one thing is another last time i order a 12 pcs got home and there was 8 pcs of chicken and they wore also not all full pcs you let me know if u count this as full peaces this are bones this are not even full peaces I don't recommend going to this pollo Loco the Manger was yelling and saying bad words the works are bipolar
Isaiah
They were rude and made our meals with hardly any chicken. My chicken bowl was not even full. I'm still hungry) When asked for more chicken, they said that is 4oz and would have to charge. The chicken they gave was scraps at the bottom but when they made other people's food they had the right amount and size pieces of chicken. They also laughed at my husband when he asked to remake his food because it wasn't right. My husband asked other customers if there was any chicken in his burrito, they said no. The chicken nachos had barely any chicken. The manager remade that and showed me 4oz of chicken and I told the manger that was not 4oz of chicken. That was still scrapps at the bottom of the pa... View menu
Categories
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Salad A delightful assortment of vibrant salads, featuring fresh greens, seasonal vegetables, and savory toppings, drizzled with our signature dressings for a refreshing and wholesome meal experience.
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Mexican Authentic Mexican flavors await you with sizzling fajitas, savory tacos, zesty enchiladas, and fresh guacamole, all crafted with rich, traditional spices and served with vibrant sides. Enjoy a fiesta on your plate! View menu
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Chicken Succulent and savory, our chicken dishes are crafted with tender meat, flavorful seasonings, and diverse culinary inspirations. Enjoy a delectable variety that's sure to satisfy every palate.
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Catering Catering services offering a diverse range of delicious and beautifully presented dishes, perfect for any event or gathering. Our menu combines creativity with quality ingredients to delight your guests.
Amenities
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Takeout
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Delivery
- menu
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Catering
- menu
