Phone: +15105228865
Address: 1257 Park St, 94501, Alameda, US, United States
City: Alameda
Menu Dishes: 35
Reviews: 2823
Website: https://locations.jackinthebox.com/us/ca/alameda/1257-park-st
"So I arrived at the Jack In the Box restaurant's drive-thru at 1257 Park St.on Saturday morning (11/4/2023 . I placed my order and proceeded to the pick up window. As I was preparing to pay with Apple Pay, the cashier (Latin manager slides the payment device over the drive-thru counter with cord dangling and turns his attention to preparing my order. I appreciate his attenton with my order but I am a 5'8 Asian male with short arms. I told him I can't reach that far but he resisted to not meet me halfway and hold the payment device out of the window to allow me to swipe my card. Now this has not been the only occasion but I've noticed him doing it over and over again at this location in the past. I mean I am the customer and I expect adequate customer service but for him to just drop the payment device with the extended cord attached expecting me to get out of my car to pay for my food is absurd. He didn't even acknowledge that I was struggling or reaching out as far as I could but still no reaction from him. Unfortunately I had to tell him that I could not reach the payment device. Also I feel my car was close enough to the window (within 2 ft. . In closing, I would rate my experience was awful in relation to the customer service from this employee. I didn't give in to his expectations for me to get out of my car to pay for my food so I left the premises ."
All prices are estimates on menu.