"Both my husband and son ordered the Local burger, medium well, but they were both charred on the outside. The fries looked like scraps, clearly just the remnants from the bottom of the fryer.
We would have mentioned these issues to our server, but we didn’t see her for 20 minutes. When she finally came back, she didn’t check on us at all. When she did ask about our meals, I had barely taken a few bites due to the cold temperature. I mentioned that the food was ice cold, and she casually responded that it was supposed to be that way. I’ve never encountered a burrito bowl with cold rice and protein – the beef should have been hot. I reiterated that it wasn’t, to which she simply apologized and asked if we wanted boxes before walking away. In the end, she took $5 off our bill, which felt like an inadequate gesture at best.
That was the last we heard from her. We would have addressed the other food issues, but it was clear that the server wasn’t interested in helping, so we decided not to pursue it any further. Lesson learned: don’t revisit The Local. Every restaurant has off days, and occasional issues are to be expected, but a well-trained staff can make a significant difference in the experience."