Mrs. Field's Cookies

Worst service!! Went there today to purchase some cookies and how much and the employee stated she does not know the price and how to ring it up as it was her first day!!! I ended up leaving. How are you going to have a. Ew person working and not know how to make a sale.

HAVE AGAIN: The semisweet chocolate chip cookies remain enjoyable, but they no longer taste like they did in the past. I'm not sure if the recipe has changed or if they simply weren't fresh out of the oven, but these cookies were quite flat, whereas they used to be much thicker.

A huge shout out to Megan and her team! She went out of her way to make a very special high school graduate very happy with his cookie cake. On behalf of my family, thank you for giving us the very best Mrs. Fields experience.P.S. We made pazookies with our cookie cake and they were a huge hit. View menu

I really love these cookies and the fact they brought back the milk chocolate with walnuts. Everytime I go when mgmt is there cookies are available and when she isn't the young staff hired wmake a limited amount of cookies or sometimes none of a certain flavor and there response is there were out.

Like others have mentioned, my recent experiences at Mrs. Fields haven't been impressive. I've been to the stand four or five times, and I've noticed that the prices don't reflect the quality of the cookies. They often aren't fresh, and the customer service at this location leaves much to be desired. I'm not sure if this is a widespread issue across all locations, but even with a package called "Baker's Dozen," we don't actually receive 13 cookies. Isn't that what a Baker's Dozen is supposed to mean? When I asked the staff, they told me it wasn't.

Similar to what others have mentioned, my recent experiences at Mrs. Fields have not been very positive. I've been to the stand four or five times, and I've found that the prices don't reflect the quality of the cookies. The cookies are often not fresh, and the customer service at this location leaves much to be desired. I’m not sure if this is an issue across all locations, but even with the package called "Baker's Dozen," we don't actually receive 13 cookies. Isn’t that what a Baker's Dozen is supposed to be? When I asked the staff, they told me no. View menu

Drove from 20 minutes away only to arrive to the location at 7:57 PM to a closed sign. Asked the cashier who was counting the register what time does the location close and was told 8:00 PM. I stated it was only 7:57 PM and was told she closes 10 mins early (Meaning 7:50 PM) because of people who come at 7:57 PM and that way she is able to leave at exactly 8:00 PM. Being a General Manager myself this is EXTREMELY UNPROFESSIONAL and POOR BUSINESS PRACTICES! I would never turn away or allow any of my staff to turn away any of my customers before official closing time. Interestingly enough all the other surrounding businesses were still open. This was a huge waste of time and gas. Definitely a...

Seeing Mrs. Fields at the mall today brought back many childhood memories. I 'm seeing my family for The holiday weekend and thought I would surprise them with some nostalgic cookies. I ordered 2 dozen minis for nearly $20. When we got home and I went to put the cookies in a decorative tin I noticed more than half were broken. If you know they break so easily why put 2 dozen in one bag. For those prices why not a box or something that holds up better. I called and was told there 's nothing we can do about broken cookies I am greatly disappointed by the quality of service and lack of empathy. Keep in mind these were a gift for my family and broken cookies (not just in half or a little literal...

ok when at first I found out they are opening Mrs. Fields at Arden mall I was so excited. I was there when they open, and I order lots of cookies every day because their cookies are soft, and amazing. recently customer service on that place dropped very badly. I gave them 13 visit recently and all of those visit were bad. the people that worked there do not put gloves on anymore in my last visit in front of my eyes she opened her bag and gave keys to her friend, brother or boy friend , and with same hand she gave me cookies.Also many time when I go there, no one is in store at all, and I found out that the cashier is having chat with her friends on next table, and when I asked can I order co... View menu