Phone: +17032559444
Address: 2952 Chain Bridge Rd C, 22124, Oakton, United States
City: Oakton
Menu Dishes: 35
Reviews: 2388
Website: http://www.oldpekingoakton.com/
"Terrible customer service and dis-honestWe purchased takeout and upon returning home with the food, noticed that the pork dish we had ordered was smelling as if the meat was bad rotten. We called the restaurant and spoke with the Manager (Diane), to inform them about the bad food and to request a refund. The Manager (Diane) stated that she had received calls from four other customers that same evening complaining about the pork and acknowledged that the pork they had received from their supplier was bad.After much discussion, Diane agreed to refund the cost of the dish and requested that I come back in person to obtain the refund the following day. I asked Diane How do I know you will honor this refund tomorrow to which Diane responded We have been here for over 33 years, are we not honest I trusted that they would hold to their word. I had also mentioned to Diane that the food was bad and would not be eaten, and then threw the food, like any person having bad food would.Following my arrival at the restaurant the next day, to process my refund, Diane asked whether I had brought back the rotten dish. I told her that I had not, as it was rotten and was thrown. She then stated that because I did not bring the rotten food back, she would not process the refund. After mentioning that she had told me others had also complained about bad pork, Diane lied and said I did not say that This is unacceptable to me as a customer. After some discussion, Diane refused to refund the amount and stated that there was nothing wrong with the food. She then proceeded to shout and state that she did not agree to a refund, even if the food was bad. Another instance where she went back on her word.This is not the customer service, nor reputation a decent restaurant would have and I would not recommend this restaurant to anyone due to their poor service."
All prices are estimates on menu.