Phone: +12818935711
Address: 703 FM 1960 Rd W, Houston, United States
City: Houston
Menu Dishes: 35
Reviews: 1521
Website: https://pappasbbq.com
"I rode the park and ride today to work. I? stopped at Pappa?s barbecue on 1960 and Cali Drive. The drive-through light said they were Open. The first door that I went to was locked. I was Able to get into the restaurant from the side door. When Ientered I observed At least seven people working, all of whom looked up at me but did not acknowledge me. Finally a Caucasianolder gentleman asked me if I had been helped and I responded no. He came over to tell me that the restaurant was not open thatI needed to go to the drive-through. I told him that I was not in a car. He called over a Hispanic female manager and they toldme they could not help me if I was not in a car. I walked around to the drive-through and demanded that she take my order. Thefemale manager said no and I told her that because they ignored me initially she was going to take my order or I would call thecorporate office. She took my order but she had an attitude! It cost NOTHING to be nice and to provide great customer service.It cost NOTHING to provide great customer service with a smile. The service that I received today was not up to Pappa?s standards. I got off the bus specifically to stop here for breakfast because I missed the stop for Chick Fil A. How was Isupposed to know that you could not walk in to place an order for breakfast?! Do better! You could learn a thing or two from theDowntown location. I ate there yesterday and received great service with a smile and the food was yummy! I asked for a briskettaco with potatoes and cheese NO EGG??????"
All prices are estimates on menu.
Houston, USA, is a vibrant city known for its diverse culture and cuisine, featuring Tex-Mex, barbecue, and seafood. The city's culinary scene reflects its rich blend of Southern and international influences.