"That's not accurate. I didn't just poke my head in; I went fully inside and asked if she understood my friend. She replied that she did. I then explained that we hadn’t received any service. After her brief response and my explanation, she mentioned that she told my friend to order at the counter—however, my friend insists that she didn't say that, so it's unclear what happened. I acknowledged that there could have been a language barrier, though I’m a bit skeptical of that; I want to give your employee the benefit of the doubt. The way I was greeted and then dismissed was quite odd and not typical of normal service. After that conversation, we decided to leave. It was unsettling enough that I’m still thinking about it a week later. Nonetheless, I appreciate your response. Thank you. I came with a friend from Italy, and we didn’t even get to eat because of the rude service and strange atmosphere."