Phone: +12707691513
Address: 201 Commerce Dr, Elizabethtown, KY, 42701, United States
City: Elizabethtown
Menu Dishes: 35
Reviews: 412
Website: https://www.rubytuesday.com
"The management at Elizabethtown Restaurant really needs to address the declining conditions here—they seem to be getting worse each day. Although our food was excellent, it took an exceptionally long time to arrive. Our waitress was very friendly and attentive, and she apologized for the long wait; I believe this was only her second week on the job, and she did a great job despite the challenges. However, the restaurant itself is in dire need of a thorough cleaning. The music was too loud, and we could hear shouting and screaming from the kitchen, loud enough to drown out the music. A young bartender was yelling and cursing at his coworkers in a playful yet disrespectful manner. Additionally, there was a young woman—who I assume was the manager—sitting at the bar and not addressing the chaos, while she was occupied with her phone. It's no wonder they are losing customers. While the food is great, the overall atmosphere and customer experience are lacking. You could visibly see the frustration on our waitress's face as she tried to do her job amidst such disruptive coworkers. With an environment like this, it's hard to believe any server could thrive. Unfortunately, I doubt we'll return. It's a shame to see a great restaurant being spoiled by poor management and unprofessional behavior from staff. I cannot recommend dining here."
All prices are estimates on menu.
Elizabethtown, a charming city in Kentucky, offers southern comfort food with dishes like fried chicken, bourbon pie, and classic biscuits, reflecting its rich cultural roots.