Phone: +14324459035
Address: 5101 S Cedar St, Pecos, TX 79772, United States
City: Pecos
Menu Dishes: 35
Reviews: 1576
Website: https://www.sonicdrivein.com/locations/us/tx/pecos/5101-south-cedar-street/store-2711/
"We walked up to the patio to place our order and pressed the red button, which the screen confirmed. Another customer arrived behind us and chose to order at a different stall; he received his food before we had our order taken. Concerned, I approached an employee who was outside to ask about the delay, but he informed me that he was off the clock and that it wasn't his responsibility. This was, without a doubt, the worst service I've ever received at any fast food restaurant. It shouldn't matter that the employee was off-duty; as a representative of Sonic in uniform, he could have at least assisted me or found someone who could. Then Sheila came out and rudely demanded my payment after I kindly asked her to wait. Initially, I was told I hadn't pressed the button correctly, then that the red light didn't activate, and finally that they were short-staffed. Instead of apologizing and resolving the issue, they merely offered excuses and tried to place the blame on me. I have also forwarded a copy of this review to Sonic's corporate offices. Food: 1, Service: 1, Atmosphere: 1."
All prices are estimates on menu.