Phone: +18437618500
Address: 1010 Old U.S. 52, 29461, Moncks Corner, US, 29461-3001, United States
City: Moncks Corner
Menu Dishes: 28
Reviews: 1707
"Not sure what happened. Maybe they're under new management?We have been ordering from this location for 4 and a half years. I'd say we are pretty regular in that we have typically ordered from them twice a month during those 4+ years. Our order is mostly the same each time with two large pizza's and occasionally an additional menu item. It would be pretty accurate to say we are familiar with the menu and the quality of the food which is normally good. Even when there have been mistakes in the order, or mishaps with delivery, its normally not a big deal to us. We always tip well.With all that its very sad to me that I feel forced to come here and leave a bad review. The quality of the food in our last order was so so absurdly bad that that I actually decided to reach out to the customer service email they have posted here. I gave them the order number and I explained the issues we had with food and asked for some kind of follow up and a refund. After a week I have yet to receive any kind of response.The specific issue was basically that he pizza had no bread under the cheese and toppings... Sound weird? Yeah... it was.We had ordered two New York style crusts with toppings which we had ordered many times before. What we received instead looked more like a thin crust pizza where there is very little outer crust and the bread under the toppings is crispy like a cracker. Not a big deal, we thought, it was the wrong crust, but we are okay with thin crust pizza's even if isn't what we specifically ordered.Unfortunately it was not a thin crust either. If there was breading under the cheese and toppings it was literally so paper thin that you could see through it and literally see the color and texture of the toppings on the other side. I was completely dumbfounded as to how such a thing was even constructed. What we had was two oversized Church wafers with the centers cut out and melted cheese and toppings poured onto the exposed cardboard box that it was delivered in...Am I an A-hole for thinking this isn't acceptable and wanting an refund?"
All prices are estimates on menu.