Phone: +12625517171,+12625510223
Address: 2129 Birch Rd, 53140, Kenosha, United States
City: Kenosha
Menu Dishes: 9
Reviews: 1778
Website: https://www.casacapri.com/
"We were collectively horrified by the harmful treatment of all staff: the two waitresses and owner. I was with my nephew and his wife who have frequented this restaurant on many occasions. At least five times he ordered the King filet mignon. In my 60 years i have ordered filers too many times to recount. What they brought to us was no larger than an 8 ounce. When i brought it up to our waitress she snapped at me and insisted that it was the 12 ounce. Then she said the steaks are determined by length and depth. I tried to reason with her by insisting that in my whole life, no restaurant justified the size of their steaks by this metric. At standstill, i recommended she weigh the steak. If it was 10 ounces (2 ounces less because of the o25% standard for loss of weight for cooking), i would concede my position. She refused. I then asked to speak to a manager. Instead she sent over another waitress. I said more or less the same thing in a calm but stern voice. She also snapped at me and repeated the same length and depth response. Frustrated, i asked her to take the steak bad to weigh it. She responded accused me of being inappropriately angry, grabbed the dish, and walked away. Then the owner/cook came out and asked what was the problem I went through the same questions and explanations. When i calmly asked now three times to settle the matter by weighing it, he said the steak will be removed from the bill and angrily and abruptly walked away. We left with my nephew not getting his meal. We left the restaurant feeling bullied. The bottom line was they tried to gaslight us into believing we were the problem while holding onto to the above mentioned ridiculous, manipulative and dishonest position regarding the steak. We left feeling bullied and a bit traumatized."
All prices are estimates on menu.
Kenosha, a vibrant city on Lake Michigan in Wisconsin, is known for its friendly community, scenic lakefront, and delicious cheese curds and bratwurst offerings.