"Worst restaurant experience EVER! My wife and I went to Chuy’s for lunch today with 3 of our grandchildren. My wife and I just had an appetizer, so we ordered two take out orders to have for dinner. When we got home, 25 minutes away, we discovered that both of the meals were missing enchiladas as well as missing the beans and rice on both of the orders. We had also ordered a 16 oz queso and they only gave us an 8 oz. We called and spoke with Jonathan, who said he was one of the managers. He offered to reimburse our meal, but then said he couldn’t even find our ticket number in the system. We really wanted the dinner we ordered so we drove all the way back there (34 miles round trip) to get it. When we got there, Jonathan brought out a bag with the food and said “here’s your food” in a very nonchalant, rude manner as if I were a bother to him. I asked him to open the bag to ensure the order was correct this time and he acted like that was a nuisance also. To top it off, he never even offered an apology, just said, “here’s 2 tickets for a queso next time you come in”. I noticed that the queso in the bag was still not the 16 oz that we ordered. Jonathan rudely said, “well, that’s what was on your original order”. I said that it wasn’t what we ordered and wasn’t enough and asked for more and he became more rude. I said “do I need to give you one of these free queso tickets back so we can have what we ordered?” He said yes, grabbed the ticket and walked off. He brought more queso back and stuck it in the bag. I told him I felt this was bad customer service and that after driving 34 miles round trip to get our correct order that I would think he would do something more than that. He said she wouldn’t. I told him I would be giving them a very bad review and he just said, “ I hope you enjoy your food”. Again, no apology at all. Any halfway decent business that gives this bad of a customer experience would offer the food for free or at a good discount (especially after us just spending $130 there only an hour earlier), but not Chuy’s…not even an apology from the “manager” Jonathan. The whole experience there was pretty bad. Dylan was our server for our meal with our grandchildren and he was awful. First, he was supposed to bring extra chips and salsa because there were five of us. He got our drink orders. He came back without extra chips and salsa and without one of the drinks. My granddaughter had to ask three times for extra cheese for her taco salad before he finally got it for her. We had to ask for extra silverware because there wasn’t enough. We won’t be back. There are many excellent Mexican restaurants in Chattanooga such as Abuelos, Salsaritas, Taco Mamacita, El Jinette, El Meson, etc. etc. etc. …even Taco Bell would have been a better experience!"
