"The next day, I noticed that not only was I charged for food I never received—despite the order failing to go through—but the charge was somehow tripled, taking about $18 from my account. I promptly contacted customer service, which involved submitting the same complaint four times before I was finally directed to the correct form. After submitting that form, I received a popup thanking me for my feedback and vaguely promising that someone would be in touch.
When the email response arrived, it was from a customer service representative who essentially told me that I was out of luck unless I could figure it out myself or wait for the charges to drop off automatically. If you think I'm overreacting and that it's just $18, keep in mind I’m a single mom of three, and that amount makes a significant difference for things like getting my kids to school this week or providing field trip money. Overall, this felt like a clear act of theft with no effort to resolve the issue they caused."
