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The Cheesecake Factory

The Cheesecake Factory

The Cheesecake Factory, 700 Haywood Rd, Greenville, SC 29607, USA, United States

Salad • Steak • Cheese • Italian


"We went to the Haywood Mall location on 2/18/2023. I had made a reservation WEEKS in advance for a table 5 p.m. , so be mindful that if your planning on wanting to enjoy a dinner here on the weekends. It books up fast!!!! Wait time, without a reservation on this particular Saturday, was up to 2 2 ½ hours. We did have to wait 15 minutes for our reserved table. We were seated had placed our drink/appetizers/entrées orders by 5:23 p.m. PLACE WAS PACKED! To go orders were lining up along with the in house orders. We waited 20 minutes for our appetizers. Then another 15 for our entrées to be brought to the table. Food was AMAZING as expected. Large portions. Could definitely be split with someone else, for me, that is. Others enjoy the large portions. I have zero complaints about our visit. It was one of the best Saturday evenings out I've had in a while! Once the meals were out the way, it was time for the most important part of the evening..... CHEESECAKE They have SOOOOOO many options. Everything looked so delicious, it was honestly hard for me to decide because I do not discriminate when it comes to cheesecake flavors. The Oreo Extreme, Key Lime Pie, Red Velvet, Chocolate Mousse Cheesecake, Fresh Strawberry, Mango Key Lime Pie, Dulce De Leche Caramel Cheesecake MANY more. It took me the 24 minutes of standing in line to order, just to decide on what I was bringing home. I waited 13 minutes after ordering, to receive my ever so perfect Chocolate Mousse Cheesecake Oreo Dream Extreme Cheesecake. Ever bit of deliciousness I saw with my eyes, my taste buds got to enjoy as well. Everything was worth the time money spent! I will be returning for my birthday this year, even tho this location isn't involved with the birthday rewards program. 10 out of 10"

The Cheesecake Factory

The Cheesecake Factory

2350 N Mayfair Rd, 53226, Milwaukee, United States

Salads • Italian • American • Canadian


"I use to love Cheesecake Factory and the large variety they offer. I will No longer go to Cheesecake Factory and I 100% don?t recommend. #1 Ordered Crispy Shrimp with Pineapple (recommended by waitress) She comes back and says they are unable to make b/c they do not have a grill chef. So confused Ordered a grilled cheese for my son and she comes back and she says they cannot make it b/c the person is over hours who can make that. confused! This is bread and cheese people!! That should have been my red flag to leave. #2. The food is made and taste horribly. The quality of meat is poor. I?m sure it?s either old or cheap cuts of meat and they are hoping ppl don?t know the cuts of meat. Ordered Thai chicken lettuce wraps, you get 6 small strips of chicken with tons and tons of lettuce wraps confused and the best part is the chicken is burnt or a crisp. See picture. Lettuce wraps to me come with a small bowl of cut up chicken and a spoon to make them. Ordered a ribeye, medium rare. It was pink in the inside so possibly cooked right BUT it was tough, dry, seasoned with 1lb of pepper. See picture, this is 100% not rib-eye. Also ordered shrimp scampi and then we gave up. The food here is horrible, I understand we are short on staff but staff should be cross trained and trained by people who know how to cook the dishes. The main dishes here are $23 and up, lettuce wraps $20. There is no way the quality of food should be like this. It?s the worst food I?ve had at a restaurant by far."

The Cheesecake Factory

The Cheesecake Factory

330 N Milwaukee St, Boise, Idaho, USA, 83704, United States

Salad • Pasta • Burgers • American


"After reading the reviews about the same thing on repeat along with the manager replying with the same answer as follows: Sorry for the disappointing experience, we will talk to the staff and improve communication that clearly isn't happening on any level. Honestly it's so sad that something so small can't get attention to be resolved and be able to improve business/customer service. Unfortunately I cannot leave less than a one star. Decided to go out for dinner checked in was told the wait was 30-40 we agreed to wait. After 30mins we started noticing people after us with large parties 6+ down to couples being seated, I went up to talk to the gal at the counter and got a bunch of excuses, the lady said well for some reason your name/number didn't register but it didn't take you off the list. I saw this and wasn't sure what happen...(so it didn't cross your mind to fix the issue? Just wait until someone comes up to question the wait? That's wild) So it's going to be another 20mins, we are quoting people 30-40mins. I fully understand what you are quoting people but all these people have come in after us and we are still standing here, not one single person left in this room came in before us. Just received more excuses!!! So my BF went up and talk to them to receive more excuses. She told him I am going down the list and you are next. She said at anytime you guys could have sat at the center section of the bar. As he replied at what moment was anybody going to mention that? From the time we checked in to going up to the front desk not once did anyone tell us that we could self seat in the middle. Right after he walked back over a couple was called back that came in much after us. So we walked out this place is an absolute joke and definitely needs to improve on customer service/communication on many levels!"