Capriotti's Sandwich Shop

They took forever for our sandwiches and gave 2 customers ahead of us their

Chicken Philly .. their food is sooooooo good .. OMG !!! The service is always great too ..

Got a couple italian subs...got home and that they had no mayo or oil....REALLY DRY...was disappointed. View menu

A little overpriced but I can understand that because it's in a casino$30 for two sandwiches and two drinks as a little bit

Absolutely breaking state laws to deny a person a courtesy cup of water. Nice kid. However said management told staff to not give water but charge for it. You can give a dinky cup. I don't need you special cup!!!!

I was about to order a French dip roast beef sandwich when I overheard the cashier telling the customer in front of me that they don't provide drinking water. Since I don't drink soda, I usually ask for a water cup at restaurants like this. When I asked the cashier, she confirmed it. After hearing that, I decided to leave. Is it really so unreasonable for them to offer a water cup with an order? I was prepared to spend around $20.00, but their refusal to provide water lost them my business. View menu

The wait was unacceptable! I waited over 30 minutes for just one sandwich—really? The only positive note was the cashier, who was friendly and helpful, and that’s the only reason I’m not giving a lower rating. It’s frustrating to see a manager on the floor but not doing anything to address the long wait. When I walked in to place my order, I noticed four groups just sitting there waiting. Sure, they might have just ordered, but when I asked one couple, they said they’d been waiting for about 20 minutes. I believe that everyone should pitch in during busy times. But I guess I’m just one customer.

We’re really puzzled as to why this restaurant has such a high rating. The food was quite disappointing. Each of us ordered something different, and unfortunately, everything was equally unappetizing. I don’t usually leave negative reviews, but had I seen some beforehand, I definitely wouldn’t have spent $40 here. The sandwiches were bland and dry, and we had to request a bag for our takeout order. Additionally, the restaurant doesn’t offer soda refills, but they never mentioned this when we ordered, so we would have opted for larger sizes instead. While the staff were friendly and polite—certainly not their fault—the food and overall experience left much to be desired.

Really horrendous service. 36 minute ticket time for a grilled Italian sub. The place was empty and we were the first or second in line. Ironically, this 36 minute ticket time came after they told us we had to wait 5 minutes to order so they could recover from the previous rush. There was no evidence of any rush nor could there have been as the casino was not that crowded. There were three people working that were friendly enough, but they seemed to be completely disorganized without any really systems or training. The sandwich itself was okay, but it really didn’t not matter much by the time we got there. I would stay away and go to one of the many other restaurants in the immediate vicinit... View menu