"I was informed that my order would be ready in 20 minutes, but it actually took around 50 minutes. Despite my inquiry about the delay after waiting for about 15 minutes, no efforts were made to expedite my order. As a result, the calamari I ordered arrived cold. Clearly, I won’t be ordering from here again. I called to place my order, and the person assured me it would be ready in 20 minutes, so your explanation is not valid. It would have been more reasonable to estimate 40 minutes instead. Furthermore, you’re claiming that I received a gift card and a free dessert? I never received any of that. You must be confusing me with someone else. Now, on top of the poor service, I’m being insulted?"