Phone: +16783932232
Address: 4000 North Point Pkwy, 30022, Alpharetta, US, United States
City: Alpharetta
Menu Dishes: 35
Reviews: 3299
Website: http://alpharetta.mrtacoatlanta.com/
"Great food, but the customer service is dreadful as of late. This coming from a 6-year regular. Recently, I ate there then ordered a soup to go to eat the next day (this was on a Saturday). Upon discovering the next day that there was no CHICKEN in this CHICKEN soup, I called them and it was a huge hassle to get this resolved; the manager on duty actually asked for a BANK ACCOUNT statement to prove I had ordered the soup. Finally the matter was resolved when a cashier mentioned that I was indeed there the day before, and I drove over to get the new soup. Even more recently I ordered a chicken soup to go and found out at home they messed up my order again and included cheese (I have a dairy allergy so always request they hold the cheese, this has been the case for years). Called in, manager assured me I could pick up a free soup and sent me a vague coupon. When I drove over the next day they only offered a 10% discount and refused to give up the soup. I don’t know what’s the deal with this soup, but as a regular I find it disappointing that their priority is holding onto their soup rather than treating longtime customers right, especially after they are messing up orders, making people drive all the way across town. Won’t be coming again."
All prices are estimates on menu.