Palio's Pizza Cafe Hickory Creek

4080 FM2181, 75065, Hickory Creek, US, United States

🛍 Pizza, Cheese, Italian, Pizza Pasta

3.8 💬 282 Reviews
Palio's Pizza Cafe Hickory Creek

Phone: +19404977020

Address: 4080 FM2181, 75065, Hickory Creek, US, United States

City: Hickory Creek

Menu Dishes: 19

Reviews: 282

Website: https://www.palioshickorycreek.com/

"I ordered a large cheese pizza via delivery and received a cheese stick appetizer with a bunch of different sauces.I called to ask what 's up and how that could have happened, and a BOH employee speaking broken English told me there 's no one else there, no manager or anyone to speak to. Which is odd because when I placed the order 30-45 minutes prior, I called the store to ask the hostess to tape my box shut as I 'm immunocompromised and she responded yeahokaysure extremely fast and short and honestly pretty rudely.Which actually reminds me of about a year ago a similar thing happening. I called this location, got someone speaking broken English telling me there 's no one there.I 'm not understanding how there 's no one at the store besides a BOH employee during the 6pm dinner rush but ok.Probably won 't return. Yall need to get it together because the food is decent but the service is horrendous"

Full menu - 19 options

All prices are estimates on menu.

Pizza

Pasta

Dessert

Chicken

Chicken Wings

Salad

Salads

Soup, Salad, And Chili

Soups

User User

Food was great! Fresh salad. Gluten free pizza. Delicious ranch dressing.

Address

Show Map

Reviews

User
User

Great pizza and deserts, probably the best gluten free pizza around. Staff is always prompt, nice and helpful. My go-to pizza place.


User
User

Service was great, friendly and fast! The atmosphere is calm and beautiful. The food was spot on! I hope they will add cheese ravioli one day!


Ashley
Ashley

Visited Palio's for lunch. The Chicken Ceasar Salad was very good. Chicken served hot, lettuce fresh and crisp and dressing equally as good. The dining room was well kept and the staff were friendly. I highly recommend this Palio's Pizza location. View menu


Ashley
Ashley

A few days ago, we ordered a pizza from this place and absolutely loved it. However, I wish the toppings weren't so pricey. We selected three toppings, and they set us back about $6. Thankfully, the taste was fantastic, and I'd definitely return if I had a little extra money to spend. Also, the tiramisu (not shown in the picture) is incredible!


User
User

HORRIBLE customer service. I ordered two pizzas and clicked the toppings which apparently didn?t get added. I had to drive back up there and when I spoke with the gentlemen about what happened he said there?s nothing he could do. I stated I was dissatisfied with my order and would like my money back and he kept telling me no. He then tried to bring up how many orders he had and it wasn?t his problem and handed me the pizzas back. Hope you don?t have an issue if you order with


User
User

HORRIBLE customer service. I ordered two pizzas and clicked the toppings which apparently didn?t get added. I had to drive back up there and when I spoke with the gentlemen about what happened he said there?s nothing he could do. I stated I wasdissatisfied with my order and would like my money back and he kept telling me no. He then tried to bring up how many orders hehad and it wasn?t his problem and handed me the pizzas back. Hope you don?t have an issue if you order with them because you?regoing to get horrible customer service and no resolution. View menu


User
User

The website clearly states that the charge for the lunch special is $10.99. However, I was charged significantly more than that. When I brought it up, I was essentially told that the website was incorrect and that the price I was given was the current rate, which meant it was no longer a lunch special. It doesn't matter what the listed price is; you can't just charge customers whatever you want. This is incredibly frustrating, and I will not be returning, despite having used them regularly in the past. The customer service over the phone was unprofessional, and this is just poor business practice overall. To clarify, I never actually said anything during the conversation.


User
User

Clearly the website say that the charge for the lunch special is $10.99 however, i was Charged way more then that and when i said Something about it i was Basically told the website is wrong and this is the price that?s not a lunch special any more.Whatever the amount it say it is you can?t just charge people whatever you want this make no sense never again when i alwAys usethem.. so unprofessional on the phone and bad business In response actually i never Said anything about the food from the 3places i ate At including your food i spoke On the actual service or if the restaurant is clean and it?s not inflation it?sabout the fact that the website say one thing and you charge another that?s m...


User
User

I ordered a large cheese pizza via delivery and received a cheese stick appetizer with a bunch of different sauces.I called to ask what 's up and how that could have happened, and a BOH employee speaking broken English told me there 's no one else there, no manager or anyone to speak to. Which is odd because when I placed the order 30-45 minutes prior, I called the store to ask the hostess to tape my box shut as I 'm immunocompromised and she responded yeahokaysure extremely fast and short and honestly pretty rudely.Which actually reminds me of about a year ago a similar thing happening. I called this location, got someone speaking broken English telling me there 's no one there.I 'm not und... View menu

Categories

  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
  • Cheese A curated selection of artisanal cheeses from around the world, featuring diverse flavors and textures that delight the palate. Perfect for sharing or savored individually with the ideal accompaniments. View menu
  • Italian Savor the rich and diverse flavors of Italy with our menu, offering classic pasta, savory risottos, and traditional meat and seafood dishes, all crafted with authentic ingredients and passion. Buon appetito!
  • Pizza Pasta

Amenities

  • Wifi
  • Kids
  • menu
  • Debit
  • menu
  • Takeout

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