Phone: +14105693573
Address: 3412 Merchant Blvd, Abingdon, MD, 21009, United States
City: Abingdon
Menu Dishes: 35
Reviews: 2959
Website: https://www.panerabread.com/en-us/cafe/locations/md/abingdon/3412-merchant-boulevard
"I ordered the Lobster Roll 6/25/2022 around 2PM. The picture of it on the wall appeared to have melted butter all over it, and looked like it was served warm. The real thing turned out to be $24.37, and was ice cold with a strange, spongy texture (not like Lobster to me). The so-called meat was plopped on a roll with a bed of lettuce. I kindly asked for a refund and the manager said they are not supposed to give refunds for the lobster. I told him that I expect this refund, and he said well, if I do that, I 'm going to get in trouble by my boss . He said that twice. Terrible customer service. I got the refund, but when I ordered the French onion soup in a bread bowl as a replacement, it was luke warm. It may be a very long while before I return to this establishment. So disappointing."
All prices are estimates on menu.