Phone: +19724327800
Address: North Henderson Avenue, Dallas, 75206, United States Of America
City: Dallas
Menu Dishes: 35
Reviews: 412
Website: http://pie-tap.com/
"After about six minutes, I ordered the hot honey chicken sandwich and an Aperol spritz. The Aperol arrived almost instantly, but I didn’t receive my sandwich for nearly 57 minutes. I asked the server a couple of times if he could check on my order. When he first checked back, he mentioned that the kitchen printer had run out of paper, so my order hadn’t gone through. However, after I inquired, he went to the computer screen for a few minutes before rushing to the open kitchen, which made me suspect he simply forgot about my order. Even after finally placing it, I had to follow up a couple more times. It wasn’t until a manager came by to ask if I needed anything that I let out my frustration and said, “my food.” The reason I'm compelled to write this review is that I spent 1 hour and 45 minutes in Pie Tap, had two drinks, and waited far too long for my poorly managed sandwich. Despite the staff acknowledging their mistake, they didn’t offer any discount or compensation. Would I consider returning? Maybe. But that was frustrating. Having worked in restaurant management for several years, I know that when you provide poor service, the best way to show you care is to offer some form of compensation—not just apologies for a situation that was entirely in your control. Pie Tap, I recommend you discuss with your team the importance of customer care and addressing issues more effectively."
All prices are estimates on menu.
Dallas, a vibrant city known for its Tex-Mex cuisine, barbecue, and Southern comfort food, offers a bustling arts scene, rich history, and is a hub for business and culture in Texas.