Phone: +12122459600,+12122456900
Address: 148 West 51st Street New York, NY 10019, United States
City: New York
Menu Dishes: 32
Reviews: 16437
Website: http://www.ruthschris.com/Restaurant-Locations/manhattan
"A truly bizarre dining experience. While the food was good, the service was unprofessional and completely shambolic from start to finish. Firstly, we were not asked to provide proof of vaccination on arrival at the restaurant (although the signage outside indicated we should do so). The interior decor was tired and dated resembling something from the Our order was promptly taken but, to our dismay, our main course arrived BEFORE our starters. While the floor manager agreed to cancel our starters and remove them from the bill, this was not the end of the matter… When our bill arrived at the end of our meal, it accurately reflected a credit for our missing starters but the recommended tip amounts were calculated on the cost of the meal INCLUDING the missing starters. Fortunately I picked up on the restaurant’s billing error. I was then informed that the restaurant’s credit card system was not operational, and I could either pay in cash ? or fill out an old-style credit card payment form (with carbon copy pages, which was very much in line with the aforementioned decor). Opting for the form, one was provided to me with the incorrect cost of the meal including the cost of missing starters. Pointing this error out to my waiter resulted in me having to wait a further minutes for the delivery of a corrected form. My table was not the only one encountering problems with its bill I could overhear two further tables questioning their charges. Needless to say, it was a very disappointing dining experience, and I felt lucky to have avoided being overcharged for subpar service"
All prices are estimates on menu.