"It 's hard to tell if this restaurant is an intentional prank being played on the residents of Pittsfield, or just has a chef owner who is clueless. Honestly, we 've had better Italian cuisine (and much better service, in a much nicer atmosphere) almost anywhere else locally...and for a fraction of the price. It 's hard to know where to begin. First the food. We 've tried a number of dishes, so let 's take them one by one. If someone served you what they called puttanesca that was full of whole cloves of raw garlic, kalamata olives with the pits still in them, no anchovies (even though these are listed in the menu as an ingredient), a grand total of four large capers, with a tomato sauce that is nothing more than crushed tomatoes straight from the can (seemingly without any seasoning at all) and some olive oil, what would you do? Would you even eat it? Would you send it back? Would you at least complain to the kitchen, or perhaps ask for a side of anchovies...? Well I might have done something...if on this occasion our server had ever returned to the table after dropping off this bad joke of a meal. But he was nowhere to be found, and I was hungry, so I just choked down the very tiny, $18 mess of seriously chewy pasta (a few minutes short of al dente). Of course, Trattoria Rustica does have anchovies. In fact you can order them as an hors d 'oeuvre neatly placed on thin slices of roasted red pepper (the bottled kind, not roasted at the restaurant). This, too, is priced as if you 're getting something very special, which you 're not. How about the lamb entrée? I will say that when I ordered this my lamb was really delicious and cooked exactly as requested. So what was the problem? Well we can forget about presentation, as the meat was just tossed haphazardly onto a bed of wilted greens, but it 's the side of house veggies that really disappoints. This time they were woefully undercooked swiss chard in an uncut heap that was impossible to consume without cutting into smaller, fibrous clumps and lima beans that were likewise so undercooked they had to be chewed very slowly and carefully (or just abandoned, which is what I ended up doing). And...we paid $48 for this dish? Really? I could go on...about my wife 's overcooked fish, or a friend 's boat of chewy mozzarella with the same unseasoned crushed tomatoes on it (it was supposed to also contain artichokes, but like my puttanesca 's capers she found only hints of them), or the side of polenta that tasted so strongly of sun dried tomatoes that it overwhelmed everything else on the table, or the tiramisù that offered just one main flavor: powdered sugar. Even the espresso drinks have been watery, flavorless, and dull. After the food, the service is generally just...pretty terrible. Inattentive, uninformed about the menu, zero follow up after food is served, order details forgotten, bill not handled correctly....Either Trattoria Rustica doesn 't train its serving staff, or they tolerate a high level of incompetence. But the staff are certainly coached to use Italian phrases at every opportunity on the phone when making a reservation, or while reciting the specials which lends a wonderful authenticity to the charade. As to the atmosphere...if you enjoy what, on busy nights, can be extremely crowded and cramped seating in a dark, stifling hot and humid space, then you 'll be very comfortable here. If you want to miss the crowding and heat and see your food more clearly, opt to sit out on the back patio. I think the best part of a meal at Trattoria Rustica is interacting with the same panhandler in the parking lot across the street each time you know, the one who pretends to have been just released from a hospital, with various ailments and disabilities depending on the time of year. I feel that this con artist offers greater authenticity and a more interesting local flavor than Trattoria Rustica."