"I understand that the restaurant may be short-staffed, but our experience was disappointing. We were told there would be a delay when we arrived, and after finally being seated in the basement dining room, we had to ask for water and menus after waiting for 25 minutes. Our order took a long time to arrive, and when we inquired about it, we were treated rudely and told the kitchen was far behind. When our food did arrive, the hamburger patties were cut in half. When we asked to speak to a manager, we were met with indifference and excuses about the lack of staff. We ended up spending over 2 hours and 45 minutes at the restaurant. Hopefully, with more staff, the service will improve. This was our experience that we wanted to share."