"I placed an online order one Thursday afternoon around 3:45 to 3:50 PM, and the website informed me that my order would be ready at 4:15 PM. However, when I arrived at that time, the restaurant was closed. I called the restaurant, but no one answered. My bank account showed the charge as pending, which meant my funds were unavailable. I then sent a message through Facebook Messenger but received no response. I also browsed the restaurant's Facebook page, but there was no information about any schedule changes.
While contemplating my next move in my car, I noticed a post on the owner's personal Facebook page regarding a change in operations—specifically, that the restaurant had closed at 2 PM to serve as a food truck at a nearby location. I drove over to that spot, but just as I was about to get out of my vehicle, I received a text notifying me that my order had been canceled at 4:32 PM. The message stated, "Unfortunately, your order could not be accepted and was canceled. Please try again. If you are still having problems ordering online, you can call us at (restaurant number). Sorry for any inconvenience."
At that point, I decided to go home, as it didn't seem worth the hassle. The following day, I sent a message summarizing my experience, not seeking anything in return—just hoping for a genuine response and perhaps an apology. I suggested that they update the hours on their ordering website and post such announcements on their business page instead of the owner's personal page.
Several days have passed, and I haven't received any acknowledgment. The funds were finally released back to me on Sunday, and now it’s Monday afternoon. While I can vouch for the quality of the food when I’ve had it, the lack of response regarding my frustrating experience—wasting nearly an hour—has left me unimpressed."