Phone: +15414089377
Address: 1005 NW Galveston Ave, 97703, Bend, US, United States
City: Bend
Menu Dishes: 19
Reviews: 1120
Website: https://www.sunriverbrewingcompany.com/galveston-pub
"Had great food and beer, really enjoyed the burger and sweet potato fries. One of the members of our party had a spice allergy to which she informed the waiter. However, when the food came the dressing with a side greens was spicy which wasn’t edible due to the allergy. We asked the waiter if it had any pepper or spice in it and he said no, other members of the table tried the sauce and agreed that there was indeed spice in it. At this point, no big deal, easy mistake to make as a waiter all he needs to do is just replace the small side of greens with no sauce! Which is exactly what we asked for next. However, he said he could do that but would have to charge for the greens. Extremely abnormal to do so especially with something as cheap as side lettuce. We said that normally a restaurant would do this for free or the server would just automatically bring it back to the kitchen and replace it no questions asked, however the waiter responded with “excuse you, the dressing has no spice.” Extremely unprofessional, while the kid was young, he still should not have acted that way. He also offered to give us the recipe to prove there was no spice however, when we said that would be great he said actually I can’t give you the recipe. Really a shame because the food was great, just never seen this level of unprofessionalism at a restaurant. For future reference, if someone has a food allergen and the waiter does not know, it’s no big deal to make a mistake but in practice, the customer is always right, having worked as a waiter myself I know this. Just replace the probably half a dollar salad which would take 2 minutes and all would be fine. Waiter was super nice outside of this instance, so weird!"
All prices are estimates on menu.