Phone: +12023640500,+12023649752
Address: 5335 Wisconsin Ave NW, Washington, DC 20015, United States, 20007
City: Washington
Menu Dishes: 35
Reviews: 55078
"We had a very disappointing experience at this Cheesecake Factory. We go to Cheesecake Factory about 30 times a year mostly in California, and have had great experiences. This, however, was terrible. They overcooked my hamburger to the point of a hockey puck. The manager was brought over and made us a new one which was still overcooked. After waiting over 1 1/2 hours, he told us he was not charging me for two burgers (even though they messed up the first...I did not even eat two...bizarre). The second night, my dish was great but they messed up my father's fish tacos, and the manager was called over and tried to tell us they did not even though my father has ordered the dish over twenty times before. Both nights, the managers were dull, unhelpful, and below what the Cheesecake Factory should be. Also, while some of the waiters were professional and kind, a lot of them were loud, frankly annoying, and not helping us because they were focused on seeing a celebrity who was eating dinner across the street. We go to Cheesecake Factory because we think we are guaranteed a good experience....clearly not anymore!"
All prices are estimates on menu.
Washington, D.C., is the U.S. capital with iconic landmarks like the White House and Capitol. Typical eats include half-smokes, a sausage delicacy, and diverse international cuisines.