Phone: +13257880360
Address: 239 Locust St, Abilene, TX 79602, United States
City: Abilene
Menu Dishes: 21
Reviews: 4196
Website: http://themillwinery.com
"Firstly, the bridal suite in the upstairs warehouse area either lacked air conditioning or the system wasn't functioning correctly on our big day, making it uncomfortably warm. Secondly, we had brought our own cigars, and while the coordinator initially informed us that they sell cigars and that smoking was permitted outside, she later changed her tune when she saw us using a butane torch lighter—standard for cigar smokers. She claimed it was a fire hazard and questioned why we couldn't just use matches. Fortunately, one of my groomsmen pointed out that it would take an entire book of matches to light even one cigar. Thirdly, our wedding party was wrongly accused on two occasions of bringing in outside alcohol, which simply wasn't true. My best man had an empty flask that he placed on the table while we were smoking. This raised questions when the coordinator came to confront us about the lighter. Additionally, because we had children in our bridal party, we provided Hawaiian punch upstairs for them, and we were incorrectly accused of drinking that as well. Fourthly, while my maid of honor was in the bridal suite tidying up, the coordinator came up to interrogate her, reminding her that everything needed to be put back as it was found, and proceeded to question her about the Hawaiian punch for the kids. Fifthly, we had chosen a cash bar, and I mistakenly thought this would allow guests to open a tab with a card. As a result, all of our guests ended up using the main bar, which closed down very early because of the confusion. There were several other issues with how customer service was managed, but I don't want to go into all of them. Having worked as head of security for a major bar/event venue in Fort Worth, I’ve never encountered such poor customer service—especially considering we had just paid $2,500 to rent part of the venue. We were respectful and courteous to the staff at The Mill, but we did not receive the same respect in return. Although the venue itself is beautiful, the customer service needs significant improvement. Until these issues are addressed, I would not recommend hosting your wedding here."
All prices are estimates on menu.
Abilene, Texas, offers a taste of Southern charm with dishes like barbecue brisket, chicken-fried steak, and hearty Tex-Mex, reflecting its Western heritage and local flavors.