Phone: +16308301988
Address: 110 Railroad Ave, Bartlett, United States Of America
City: Bartlett
Menu Dishes: 35
Reviews: 4742
Website: http://www.tlsfourseasons.com
"We ordered takeout online and made a mistake by not scheduling it for later and unknown to us, they made the food right away, starting at 2:30. I had wanted to place the order for a 6pm pickup so while out shopping, I get a call from the restaurant at 4:10 pm, so almost two hours later, asking me if I was going to pick up my large order. I mentioned that I meant to have it be for 6pm, and that I would come then as I wasn't able to go when they called. I apologized to them about the confusion, but what happened was dangerous The person on the phone told me they would tell the kitchen. I expected they would recook the food order, since the order sat for almost two hours on a regular table, not sitting heated at all. I arrived at 5:35, early, so that I could be sure to wait and grab the food as soon as it was done so we could have hot food. As soon as I walked in, they asked me my name and handed me a bag that isn't from a hot box but a folding table out in the open. I asked how long the food was sitting out since I was coming early for a six pm order, and she told me 10 minutes. I tried to feel whether the food felt hot but it was really packed so I left and put it in my hot bag When I got home about ten min later, I opened the packages and everything was not hot and a few of the items were at ROOM Temperature -this could result in food poisoning from having it sit out for that long at a low unheated temperature They gave me the food that was ordered three hours earlier and had sat out on a table. I had even tipped them so the food would be nice and hot, for a pickup order I asked to either get a refund or new food, and since they wouldn't cook me new food they gave me a refund We've gone to this place for many special occasions, so this was absolutely the most disappointing experience with this place"
All prices are estimates on menu.