2 Hamburger Combo
Jack's

Jack's

855 Taylor Rd, Montgomery, AL 36117, United States, 36116

Lunch • Coffee • Breakfast • Ice Cream


"Worst customer service ever! I ordered some combos online and saw my total was $15 more after checkout than what was shown before payment so I called the number on the order confirmation to cancel immediately. No answer so I went to the store with the plan to cancel the online order and place it in the store for correct pricing. There was about a 15 minute wait before a cashier was free and she tells me she can 't do anything about online orders. I need to call the number online. When I told her the receipt gave their store number for cancellation she then says I placed the order wrong and instead of ordering meals or combos I ordered each item individually and thats the tax for online so that 's the price. Who orders individual items to make up a combo when all you have to do is press the picture on the combo you want that includes all the items? Worst still....what company charges $20 tax on a $30 order? In the end she tells me I can 't even have the food if I plan to request the money back that I was overcharged and she refuses to give me a number for the office or whoever can fix it and tells me to find the number online. I literally had to call the police for her to refund my money. I 've never done that in my whole life and I apologized to the police for having to waste their time on something so petty but I was sure if I left the store without a refund or food I was just going to be out of $50. Ridiculous! Update: I did reach out to Jack 's at the recommended tellittojacks and there was not even an auto reply to my message."