"When the white car ahead of us finally left, it was our turn. I've seldom experienced such poor service. The man at the window seemed confused and asked, "Sir, what did you tell him?" referring to the order. Then he went back to the screen. We could see my son's Happy Meal was handed to us, but they had trouble folding the box. They returned to the screen, then came back to ask what we ordered again. My husband repeated it, but then they mistakenly said we had ordered two frappes instead of one and asked if caramel would be okay since they were out of mocha.
Eventually, they handed us the McDouble and fries. We inquired about the McFlurry; could we change it to something else instead? An employee named the manager, checked the screen, and claimed we hadn’t paid. She communicated with the man at the first window, and after a moment, he opened the window and quoted us a total of $14.26. My husband pointed out that we had already paid him. He said we could show him the receipt. The man fumbled around and said he wasn't sure if he had given one, but my husband insisted he had already paid with his card.
Frustrated, I told them to just give us our money back since they clearly didn’t know what we ordered after asking multiple times. The man replied, "Ma'am, I don't need the attitude!" (Seriously?!). The lady stepped in to ask what the issue was, and when my husband explained, she told him to provide the receipt. In the end, I demanded my money back and said we’d keep the food. We left, and my husband suggested I call to complain.
Later, I checked my phone records for the debit transactions and to my shock, I found a charge from McDonald's for $36.07! I found the receipt on the truck dashboard and realized we had likely been overcharged for the car ahead of us. I'm just appalled. Not only were we treated like thieves, but we also ended up paying three times the amount for our meal!"
