Classic Nachos With Beef Classic Nachos With Beef

Crispy tortilla chips topped with seasoned beef, melted cheese, jalapeños, and fresh salsa.

Chili's Grill

Chili's Grill

4001 AZ-90, 85635, Sierra Vista, US, United States

Cafés • Salad • Tex-mex • American


"On December 4th my husband and I went to Sierra Vista's Chili's restaurant to dine in. The greeter was fairly unfriendly but seated us quickly. We waited considerably long between the time that we were seated and the time that somebody came to take our drink order and the couple that walked in a good 15 minutes after we did was actually served both drinks and food quicker than we were. Once we had waited for a while to have our food order taken, the shift leader came to the table and a few minutes later our server came back to take our order which had already been taken care of at this point. There was poor and untimely communication between the staff for sure.Our food arrived late and partially cold. I ordered the Triple Dipper and my husband had the Smokehouse Combo. The only thing that was remotely hot on my husband's plate were the fries, everything else ranged from lukewarm to cool. My Triple Dipper was hot, but unfortunately lacked as well; the amounts seemed quite a bit smaller than previously, I was initially given only one of the three dipping sauces it comes with and the celery was completely omitted.After alerting our waiter that my husband's food was mostly cold and that I'd like to get the remaining sauces, he asked for a moment to speak to his shift leader but told us that he'd get new food out to us as soon as he could.Another disappointing 10 to 15 or so minutes passed and we did, in fact, not receive new food. The shift leader came to our table, said that it seems we were let down in both the time and quality aspects of our visit he proceeded to apologize and handed my husband his card and a $5 off coupon for our next visit. I believe that any eatery worth anything should've offered to a) bring new and *hot* food at this time and b) should've covered the check, not just a measly 5 bucks off for the *next visit*, which also implies there will be a next time and that has yet to be decided after repeatedly being disappointed in this Chili's location. In the meantime my husband continued to eat his dinner and to top everything off found an actual piece of plastic in his ranch dressing, presumably packaging from the sauce container that it came in. Of course this was also brought to the attention of the staff and all we received was another awkward and lousy apology, nothing more.Honestly, I used to really like coming to Chili's but their quality in both products and service has decreased noticeably. This was the third time that the Sierra Vista location was a disappointing mess and I still can't believe that after receiving cold food that was not only late but also had plastic in it we were not offered to have our meal paid for, but received a 5 buck coupon, which at this point seemed so fitting that it was nearly comical.If every customer is the best then I truly don’t want to receive service at its worst."

Chili's Grill

Chili's Grill

2855 Main St, 06033, Glastonbury, United States

Mexican • American • Fast Food • North American


"I used to be a regular at the takeout section of this restaurant. Most of the time, the food was decent for $11, making it a convenient alternative to fast food. However, in my recent visits, I encountered several issues with my orders. The final straw was when I received a meal that was raw in the middle, accompanied by a bun soaked in grease and lettuce scattered throughout the container. I also ordered a side of mac and cheese for around $6, but I received barely three teaspoons of it, and it wasn't even lukewarm. Given that the meal was only $11, I called the restaurant as soon as I opened the takeout bag at home to request a replacement later in the week. It wasn't a huge issue, just a disappointing meal that ended up in the trash. During that call, the staff assured me it wouldn't be a problem. Fast forward to three days ago when I called to follow up on the replacement meal. I was met by a disgruntled older gentleman who made snide remarks about their policy on callback meals. I tried to explain my situation, as I had just been informed about the replacement policy days earlier. When I suggested that a refund would be acceptable since I planned to return, he became even more aggressive, insisting that I couldn't use my Apple Tap card for the refund. I was taken aback, especially since he identified himself as the general manager. My frustration grew when he actually told me never to come back and hung up on me. Now, when I try to call back for my $17 refund, it's evident that he instructed the staff to keep me on hold. I've tried calling four times, totaling over 15 minutes without any response. This entire experience has been unprofessional and extremely frustrating. While the takeout staff is usually great, the kitchen's quality seems inconsistent, and I've never dealt with someone so unfriendly and confrontational—especially someone in a management position. I love Chili's and am happy to take my business elsewhere. I just felt compelled to share this experience, as it really has affected me."

Chili's Grill

Chili's Grill

Chili's Grill Bar, 81 Newtown Rd,CT 06810, United States, Danbury

Tea • Meat • Grill • Cheese


"Absolutely awful. This may have been the worst dining experience I have ever had. To begin, we were told our food was following after receiving a round of drinks. Shortly after, we heard a large crash from the kitchen, nobody came to explain anything, we waiting 40 minutes before getting up and looking in the kitchen, where we saw a sight of fries all over the floor. Assuming that our food had been dropped, we went back to our table. Our food was delivered an hour and 15 minutes after ordering. The food was clearly rushed, we had no sides on any plate as well as no toppings on the burger, and poorly seasoned dishes. As our food was being delivered, the waiter dropped a whole cup of ranch on one of us, covering his shirt in ranch as well as my leg. The waiter did not care to clean up the ranch on the floor, and chose instead to give us napkins and walk away. When it came time to pay, after taking 25 minutes to calculate our check as they were trying to give a discount we were told that they could not distribute the discount to all the checks, and instead the manager just said to void 2 items and then told us to figure it out on our own. It should not be our responsibility to try to do a math problem using Venmo because a manager of a restaurant cannot use their own payment software. As the icing on the cake, the bills were entirely messed up which voided the 3 for me discounts for multiple people, and we had to request the manager 2 times before she finally came over and fixed the bill. She showed no effort to attempt to rectify the situation or any attempt to try to spread the discount out. The manager on shifts name was Gabby. We will not be returning to this Chilis location in the future."