Phone: +12037786703
Address: Chili's Grill Bar, 81 Newtown Rd,CT 06810, United States, Danbury
City: Danbury
Menu Dishes: 35
Reviews: 2259
Website: https://www.chilis.com
"Absolutely awful. This may have been the worst dining experience I have ever had. To begin, we were told our food was following after receiving a round of drinks. Shortly after, we heard a large crash from the kitchen, nobody came to explain anything, we waiting 40 minutes before getting up and looking in the kitchen, where we saw a sight of fries all over the floor. Assuming that our food had been dropped, we went back to our table. Our food was delivered an hour and 15 minutes after ordering. The food was clearly rushed, we had no sides on any plate as well as no toppings on the burger, and poorly seasoned dishes. As our food was being delivered, the waiter dropped a whole cup of ranch on one of us, covering his shirt in ranch as well as my leg. The waiter did not care to clean up the ranch on the floor, and chose instead to give us napkins and walk away. When it came time to pay, after taking 25 minutes to calculate our check as they were trying to give a discount we were told that they could not distribute the discount to all the checks, and instead the manager just said to void 2 items and then told us to figure it out on our own. It should not be our responsibility to try to do a math problem using Venmo because a manager of a restaurant cannot use their own payment software. As the icing on the cake, the bills were entirely messed up which voided the 3 for me discounts for multiple people, and we had to request the manager 2 times before she finally came over and fixed the bill. She showed no effort to attempt to rectify the situation or any attempt to try to spread the discount out. The manager on shifts name was Gabby. We will not be returning to this Chilis location in the future."
All prices are estimates on menu.