Phone: +14122323101
Address: 225 Station Square Pittsburgh, PA 15219-1174, United States
City: Pittsburgh
Menu Dishes: 29
Reviews: 128
Website: https://www.buckheadpittsburgh.com/
"Visiting Pittsburgh attending a work conference, my assistant and I ventured out the night we got there (April 30, 2019) for dinner. There was evidentially more business than expected this Tuesday evening as the restaurant was understaffed with only one employee in the kitchen. We were very patient for quite a while and tried to be understanding, the food wasn't all that great but we were hungry and had to get going so we ate. By the time we got our bill, we quickly paid it (leaving extra cash tip since we're only allowed 10% on the card) without question and took off to get where we needed to be. Fast forward to a month later when my county of employment gets their Visa statement and it shows 2 beers on this dinner bill. I have been employed with this county for 22 1/2 years and certainly know you don't charge any alcoholic beverages to the county credit card; but regardless, I absolutely HATE beer as does my assistant, so I know we didn't get beer that night. When I called Buckhead Saloon to inquire about a refund, I was told they would check into it and call me back. Three phone calls and two weeks later I finally spoke with someone who rudely tells me they can't refund everyone that calls and says they didn't get something on their bill. WHAT? How often does that really happen? This wasn't a personal credit card, it was a government credit card, it's not like I'm trying to scam someone. This is a ****-poor way to do business; I too am in the hospitality business part-time and this charge would have definitely been reversed or refunded. I had to pay the county back for the faulty charge. I hope whoever did order the Blue Moon and Redhead beers enjoyed their free beer; you're welcome!"
All prices are estimates on menu.