Phone: +15178869464
Address: 718 Delta Commerce DrMI 48917, Lansing, United States
City: Lansing
Menu Dishes: 35
Reviews: 9472
Website: http://www.buffalowildwings.com/
"Story time:Came here on a Wednesday night. Not super busy. We got seated. We waited for close to 9min for a server to come even talk to us. Then we placed our drinks order and food together. We get our food after 35-40 min of waiting. My wrap has tomato’s on it after Asking for it off (Not the servers fault) I told her that their was tomatoes and she took it back And got a new wrap after waiting 10 more min.She asked if she cud give us a scoop of ice cream as an apology, but I’m lactose intolerant and avoid dairy products as much as possible. I also stick to a diet of not eating “junk food” so dessert is off the books completely for me. I asked if she could just give a discount since the food was wrong and the wait was long (which she acknowledged to us that we had been waiting for her for a while and that it took Long for our food. She said she would talk to a manager. No manager came to talk to us about the situation but she claimed their was nothing she could do about the price.I believe this place has customer service issues… I’ve never once been to a restaurant where your order is wrong and a manager doesn’t come talk to u next to that give u at-least 10% off for messing up an order that was simple (just no tomatoes). Still tipped good it wasnt Fully her fault but very disappointed in the service today…. Probably done going for awhile."
All prices are estimates on menu.