Phone: +12183269205
Address: 126 NE 4th St, Grand Rapids, MN, 55744, United States
City: Grand Rapids
Menu Dishes: 35
Reviews: 51
Website: http://www.burgerking.com
"I had a disappointing experience at this restaurant recently. They misplaced our order and ended up serving several customers who arrived after us. All I received were excuses from the staff, such as "I just got here" or "I'm not the manager." When the manager finally showed up, he didn't apologize at all. Instead, he mentioned that it was a busy Friday, despite the fact that there were only about seven people in the lobby and around six to seven cars in the drive-thru, with approximately eight employees working at that time. He offered us fries as a form of compensation, but still, no apology was given. I took the fries and left. I believe that person should not be a manager, considering his poor customer service skills. This was the worst experience I've ever had at this place, and it happened around 7 PM on Friday, October 6, 2023."
All prices are estimates on menu.