"Since I wanted a double-baked pizza, which would cost more, I opted for the second suggestion he offered: to cancel the incorrect pizza. However, before I could ask if I could at least purchase the correctly made pizza, the manager hung up on me rudely without a word. When I called back, he admitted he had hung up on me, claiming I was wasting his time. His demeanor was completely rude and unapologetic.
Ultimately, my order was canceled, and my money was refunded. To the manager: it wasn't about the money for me; it was about getting my wife the pizza with the ingredients she wanted. I placed the order via the app, which didn’t allow for modifications as you mentioned, and only had space for special instructions, likely because it was a special order. Additionally, the app didn't show all the special pizzas available on your website.
I was simply inquiring about the Italian pizza because it had the same ingredients as what I wanted, but without the extra charge. Please consider improving your app. Also, I found your behavior towards me to be quite disrespectful.
And just to clarify, there is a significant difference between making a pizza and cooking it—please reflect on that.
On a positive note, during my visit the previous Friday evening, one of your employees had my pizza ready for me, even though I arrived wearing a mask and hat, looking quite casual. I asked how he knew who I was and what I had ordered, especially with several other pickup orders around. He replied that I always order the same thing on Fridays—the Jamaican Jerk Chicken Pizza. I don’t know his name (he had young, curly blonde hair), but I really appreciated his attention to detail in recognizing a repeat customer."