Phone: +14085326575
Address: 2200 Eastridge Loop, 95122, San Jose, United States
City: San Jose
Menu Dishes: 32
Reviews: 1780
Website: https://www.charleyssteakery.com
"Worst customer service ever! Went on Saturday night to Eastridge mall to shop. I ordered two Philly cheesesteak sandwiches. One sandwich looked beautiful, the other looked like it was a vegetarian cheesesteak sandwich. The sandwich had lots of lettuce,tomato, onions, and mushrooms, but only 3 very small scraps of meat. I showed this to Sarah, the person who had prepared thesandwich and explained that somehow, there was not enough meat put into the sandwich. She was very busy at the time, as the linewas roughly 20 people deep. I understand her stress, but when she finally paid attention to what I was actually saying, she gaveme a disgusted look then began to speak to her co-worker, (I could only guess, in Hindi A bit rude in itself , and came back tome saying that there was a standard portion of meat put on the sandwiches. I showed her my sandwich, and moved the lettuce andveggies around, and picked out a couple of small pieces of meat... I guess this wasn 't good enough. She once again said thatthere was nothing she could do. I became frustrated and showed the other customers in line, right behind me, the paltry(Meat-less sandwich, and they agreed that there was barely any meat in one, compared to the other that was given to me. Onceagain, I state, both the same size sandwich! She rolled her eyes at me for getting the other people in line to agree withme. Instead of adding a few pieces of meat to the sandwich, she stood her ground and said that she could not do anything forme. I immediately asked for a refund. She rolled her eyes again, and once again in her native language (Hindi? , spoke to herco-worker, who gave me a refund. As the cashier handed me the money, she apologized for my treatment by her co-worker "Sarah "She said that they were extremely busy. (The people in the line raised their voices to her, saying that Sarah waswrong . Side-note: I noticed that hey had the big line because all of the prepared meet, both chicken and steak, had r"
Full menu - 32 options
All prices are estimates on menu.
Catering (Up To 20)
Sandwiches
Chicken Philly
Grilled chicken, peppers, onions, and melted cheese in a soft hoagie roll.
Chicken Bacon Club
Grilled chicken, crispy bacon, lettuce, and tomato on artisan bread.
Sushi Rolls
Fresh Garden
A crisp mix of seasonal greens, juicy tomatoes, cucumbers, and carrots, topped with a light vinaigrette.
Veggie Delight
A colorful mix of fresh vegetables, lightly seasoned, and served with a choice of dipping sauce.
Chicken
Chicken Strips menu
Crispy golden chicken strips fried to perfection, served with a side of tangy dipping sauce for a delightful taste experience.
Grilled Chicken
Juicy grilled chicken seasoned to perfection, served hot and tender.
Featured Items
Kids Meal
Kids Meal
A tasty and fun meal for kids featuring a main dish, a side, and a drink sure to satisfy small appetites.
Snack Combo
Fried Potatoes
Cheese Fries
Golden fries topped with melted cheese, perfect for a savory and indulgent snack.
Hamburguesas
Salads
Steaks
Grilled Steak
Juicy grilled steak seasoned to perfection, served with a side of fresh vegetables.
Poutine
Chicken Dishes
Chicken Buffalo
Spicy buffalo chicken served with a side of creamy ranch dressing.
Cheese Melts
Philly Specials
Bbq Cheddar Steak
Grilled steak topped with smoky BBQ sauce and melted cheddar cheese.
Burritos/Quesadillas Diy
Entrées
Burritos
Philly Steak Deluxe
A hearty sandwich with sliced beef, melted cheese, grilled onions, and peppers.
Grilled Deli Subs
Steak
Bacon 3 Cheese Steak
A sizzling steak topped with crispy bacon and a trio of melted cheeses.
Dessert
Chocolate Chunk Cookie
A soft and chewy cookie packed with rich chocolate chunks for a delightful, indulgent treat.
Kids Menu - Meals
Chicken Strips With Fries
Crispy fried chicken strips served with a side of golden French fries.
Cheesesteaks
Paris
No one is answer the phone I’m calling to cancel a pick up order for Dashawn. I keep calling and calling!
Address
Reviews
S
The loaded fries lacked any salt, and the steak was quite dry. Overall, it was a disappointing experience.
Ruben
Had the chicken cheddar sandwich really good a little too salty the fries are okay cashier was not very friendly
S
The loaded fries had absolutely no salt, and the steak was extremely dry. Overall, it was a very disappointing experience. View menu
Amir
The taste was standard; the bread was well-made, and the meat met my expectations. The portion of meat was satisfactory, and the service was prompt.
Austin
The value for money is quite poor; it really isn't worth it. The fries were made from bad-quality potatoes, and the drinks had a smell reminiscent of sterilized water.
Daniel
The food its really good, but the attitude of the employees is not good at all, it is a pity that they do not think about customer service, they must be friendly and speak loud and clear, very bad service.I say this for the man, a woman had treated me very well. View menu
T
The advertised price for a value meal at Charleys Cheesesteaks is misleading. What they consider a value meal is basically just a single sandwich, with fries and a drink costing significantly more. It's easy for one person to end up spending over $12, which seems excessive for fast food.
Daniel
The food is great, but the attitude of the employees leaves much to be desired. It's unfortunate that they don't prioritize customer service; they should be more friendly and communicate louder and clearer. The service was poor overall. I mention this specifically about one male employee, as a female staff member treated me very well.
Roberto
Worst customer service ever! Went on Saturday night to Eastridge mall to shop. I ordered two Philly cheesesteak sandwiches. One sandwich looked beautiful, the other looked like it was a vegetarian cheesesteak sandwich. The sandwich had lots of lettuce,tomato, onions, and mushrooms, but only 3 very small scraps of meat. I showed this to Sarah, the person who had prepared thesandwich and explained that somehow, there was not enough meat put into the sandwich. She was very busy at the time, as the linewas roughly 20 people deep. I understand her stress, but when she finally paid attention to what I was actually saying, she gaveme a disgusted look then began to speak to her co-worker, (I could o... View menu
San Jose
San Jose is a tech hub with diverse cuisine. Typical eats include burritos, pho, sushi, and farm-to-table meals, reflecting its multicultural population and proximity to Silicon Valley.
Categories
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American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes.
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Sandwiches A delightful assortment of freshly made sandwiches, crafted with premium ingredients and served on artisan bread. Perfect for a quick lunch or a satisfying meal, each bite is packed with flavor and goodness. View menu
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Vegetarian Delight in our vibrant collection of vegetarian dishes, crafted with the freshest greens, rich flavors, and savory spices. Enjoy a wholesome, delectable plate that celebrates nature's finest ingredients.
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North American Savor the diverse flavors of North America with dishes ranging from juicy burgers and crispy fried chicken to tangy BBQ ribs and fresh salads, all capturing the essence of regional favorites and comfort classics.
Amenities
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Takeout
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Delivery
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Mastercard
- menu
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American Express
