Phone: +16185298083
Address: 1240 E Main St, Carbondale, USA, 62901, United States
City: Carbondale
Menu Dishes: 35
Reviews: 7058
Website: https://chilis.com
"As a service worker myself, I understand that being short-staffed can sometimes lead to delays, which is why I am usually patient in these situations. However, my experience at this restaurant tonight was just unacceptable. I placed an online order and waited longer than the estimated time for it to be ready. When I went to the To-Go spot and waited with my number, I ended up waiting an additional 20 minutes. I noticed other customers getting their orders promptly, so I decided to call the restaurant. They told me my order was ready and would be brought out immediately, but after waiting another ten minutes with no sign of my order, I saw other customers going in to get their orders themselves. Despite making eye contact with several servers, no one acknowledged me or helped me. Feeling frustrated, I waited inside for five more minutes, with no one attending to me. Eventually, I had to go behind the counter to retrieve my order, which had already been paid for. The staff then informed me that I was supposed to wait in my car, even though it had been thirty minutes of waiting. I was extremely disappointed with the lack of service and organization at this restaurant and will not be returning."
All prices are estimates on menu.
Carbondale is known for its college town vibe, vibrant arts scene, and Southern Illinois University. Enjoy BBQ, local craft beer, and hearty Midwest dishes like fried chicken and catfish.