Phone: +12169320000
Address: 13880 Cedar Rd, 44118, University Heights, US, United States
City: University Heights
Menu Dishes: 33
Reviews: 823
Website: https://locations.dunkindonuts.com/en/oh/university-heights/13880-cedar-rd/351613
"I am writing to inform the public about the consistently poor customer service and mistakes in my orders that I have experienced at Dunkin Donuts located at 13880 Cedar Rd, University Heights, OH 44118. I go to Dunkin Donuts almost every day, and I am a frequent visitor as shown by my Dunkin Donuts perks card. I usually order an extra-large coffee with French vanilla and caramel swirl. However, at least once a week, my order has been incorrect. For instance, today (12.20.21), I ordered an extra-large coffee with French vanilla and caramel swirl but was given one with hazelnut swirl instead. When I went back to get it fixed, I was given another cup of coffee that was still wrong. When I requested the contact information for the store owner, the manager informed me that it could not be provided. This situation highlights ongoing issues with training and accountability that have not been addressed despite my repeated attempts to resolve them."
Full menu - 33 options
All prices are estimates on menu.
Sandwiches
Grilled Cheese
Toasty bread with melted cheese, a classic comfort.
Breakfast Sandwich
A delicious breakfast sandwich featuring eggs, cheese, and your choice of bacon or sausage on a toasted English muffin.
Sourdough Breakfast Sandwich
A delightful breakfast sandwich featuring crispy sourdough bread, eggs, bacon, and cheese for a savory start to your day.
Sandwiches & Wraps
Egg And Cheese
A satisfying classic of fluffy scrambled eggs topped with creamy melted cheese.
Dessert
Donuts
Sweet, fluffy donuts with a golden crust, lightly dusted with powdered sugar or glazed for a perfect treat any time of day.
Muffins
A selection of fluffy muffins, each bursting with rich flavors and a moist, tender crumb, perfect for any time of day.
Cold Beverages
Donuts & Bakery
Mixed Dishes
Bagels
Freshly baked bagels, crispy on the outside, soft inside, served plain or with your choice of spreads.
Indian
Chai Latte
A warm, spiced tea blend with frothy, steamed milk, offering a comforting and aromatic experience.
Bakery & Snacks
Potatoes
Hash Browns
Crispy, golden-brown shredded potatoes perfect as a savory breakfast side.
Sweets & Desserts
Apple Fritter
A sweet, fluffy treat with chunks of apple, deep-fried to golden perfection and topped with a sugary glaze.
Toast
Avocado Toast
Creamy avocado spread on toasted artisan bread, garnished with cherry tomatoes and a sprinkle of sea salt.
Burger
Bacon Egg And Cheese
A breakfast classic: crispy bacon, fluffy eggs, and melted cheese, all sandwiched in a warm bun.
Breakfast And Lunch All Day
Savory Bites
Guest Favorites
All Day Pick-Me-Ups
Snacks & Sides
Egg Sandwiches
Donuts &Amp; Bakery
Dena
This location is busy, but the staff is the best. Always friendly and fast service.
Address
Reviews
Stewart
Yummi my caramel frappe it the bomb I love it and the ppl are wonderful and friendly
Shannon
Damn, quick af!! I didn?t even have time to pull my card out and my coffeee/food was ready. Corporate must be really emphasizing that timer clock they?re imposing on their poor employees, lol great job guys!
Rhea
I didn't eat my bagels at Bagelbisse because they were room temperature and I was worried about getting sick from the milk. The hazelnuts and brown sugars were a disappointment. However, my drink was made perfectly. View menu
Marc
My order was incorrect when I went through the drive-thru. The employees did not speak English well enough to understand that they made a mistake with my order. I do not plan on using the drive-thru again in the future.
Herminia
With the nation having a shortage of workers I understand the long wait times but what happened to greeting the customer. My order was ready and waiting after 5 minutes I had to ask one of the 3 workers who had not said a word to me and the other customers who walked in. A small be right with you goes a long way.
Kylee
With the nation having a shortage of workers I understand the long wait times but what happened to greeting the customer. My order was ready and waiting after 5 minutes I had to ask one of the 3 workers who had not said a word to me and the other customers who walked in. A small be right with you goes a long way. View menu
Juana
The customer service at this location is horrible. First, you cannot go into the store to place your order. You must wait in a long drive through line. Second, on two occasions strawberry jelly was not available. Third, in place of strawberry jelly that was their fault for not having, they wanted to charge me for syrup. Lastly, I had to pull up to wait even longer for my order of two turkey sausage croissants. This is the worse one I have experienced.
Justin
The food and drinks are solid and they are fast. The person that takes the orders at the drive thru probably needs to get paid more to do a better job. She was very short, spoke too fast, and just seemed angry. It?s a shame. Customer service is a hard joband it turns people into bitter fragments of themselves. I?m sure she is a decent person but it is clear she hates her job andshe takes it out on the customers. It?s a very unpleasant ordering experience.
Juana
I am writing to inform the public about the consistently poor customer service and mistakes in my orders that I have experienced at Dunkin Donuts located at 13880 Cedar Rd, University Heights, OH 44118. I go to Dunkin Donuts almost every day, and I am a frequent visitor as shown by my Dunkin Donuts perks card. I usually order an extra-large coffee with French vanilla and caramel swirl. However, at least once a week, my order has been incorrect. For instance, today (12.20.21), I ordered an extra-large coffee with French vanilla and caramel swirl but was given one with hazelnut swirl instead. When I went back to get it fixed, I was given another cup of coffee that was still wrong. When I reque... View menu
Categories
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Coffee Indulge in our rich and aromatic coffee selection, expertly brewed to awaken your senses. From classic espresso to creamy lattes, discover the perfect blend to start your day on a flavorful note.
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Donuts A delightful assortment of donuts, ranging from classic glazed to innovative flavors, each with a fluffy, melt-in-your-mouth texture and mouthwatering toppings that promise to satisfy every sweet tooth craving. View menu
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French Classic French cuisine showcasing timeless elegance, our menu offers rich and flavorful dishes crafted with traditional techniques and seasonal ingredients, promising an unforgettable culinary experience. Bon appétit!
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Breakfast Start your day with our delicious breakfast options, featuring everything from classic eggs and pancakes to healthy smoothies and yogurt. Perfect for a hearty meal or a light morning bite!
Amenities
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Wifi
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Delivery
- menu
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Outdoor Seating
- menu
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Accepts Credit Cards
